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VoiceALERT OmniMessaging system for Financial Services
Meet compliance and consumer communication requirements more reliably
Consumers are becoming increasingly concerned with the security of their personal and financial information due to a deluge of recently published security breaches and claims of non-ethical business practices. Gaining—and keeping—their trust is an uphill battle for more and more financial services companies. Consumers need a company they can trust not only to protect their interests, but to proactively communicate consumer information breaches or irregular activities that may signify identity theft.
Changing consumer perceptions and requirements, intense scrutiny on information security, and renewed accountability for regulatory compliance have created intensified communication challenges for financial services operating in an already highly competitive market.
The VoiceALERT mass notification system is a total solution for your compliance, customer service, and routine corporate communication needs. VoiceALERT’s OmniMessaging system will immediately disseminate urgent information to your entire customer base, employees, vendors, and regulators with just a few clicks or a single phone call.
Implement a flexible, powerful tool for your critical communication needs
Financial services companies see dramatic benefits with the VoiceALERT mass notification system:
- Notify consumers quickly of identity theft or security breaches.
- Reach customers, employees, regulators, and other important contacts with critical information within minutes when consumer information is compromised or suspicious or fraudulent account activity occurs.
- Improve customer service.
- Notify customers immediately of opportunities in the marketplace or important changes to their portfolio. With VoiceALERT’s automated mass notification system, you can dramatically increase customer touch-points and customer service excellence by delivering timely information on an ongoing basis without increasing staff size.
- Expedite the collections process.
- Decrease the collections lifecycle by automating manual call processes. The VoiceALERT OmniMessaging system enables customer service teams to contact large groups of customers on their many communication devices simultaneously, multiplying the scope and reach of your customer communications while keeping costs and staffing levels low.
- Comply with regulatory requirements.
- Quickly and easily comply with regulatory obligations related to customer communications—such as Sarbanes-Oxley Section 409 and NASD 3510—through large-scale automated notifications, real-time confirmations, and full audit trail reporting, which provides your firm with a history of communications, delivery attempts, and acknowledgement of message receipt to serve as evidence of compliance or notification in the event of a dispute.
- Ensure a communications infrastructure for business continuity communications.
- Routine communication tools are rarely flexible enough and powerful enough to handle critical communications during and following a disaster or other business stoppage. The VoiceALERT mass notification solution enables you to issue critical voice and text communications to customers, employees, vendors, regulators, and other stakeholders through every phase of a business interruption, even when business or regional communication systems are damaged, for a quick return to normalcy.
VoiceALERT for Financial
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