VoiceALERT OmniMessaging system for Utility / Energy
Drive operational efficiency and improve customer service
Utility and energy companies provide services that are essential to their customers’ daily operations. Even minor unplanned service interruptions have a major impact on consumer confidence, business operations, and company image or reputation.
The VoiceALERT mass notification system provides utility and energy companies with the means to quickly and easily meet a broad range of communication and customer service challenges. VoiceALERT’s OmniMessaging system is designed to rapidly disseminate, or even collect, the information you need to make decisions and take action.
Save time and money while building customer confidence
Using the VoiceALERT mass notification system for your communication needs will help you achieve operational efficiencies and make improvements in customer service. The VoiceALERT mass notification system empowers utility and energy companies to:
- Respond quickly and effectively in emergencies.
- Automated notification tools give utility and energy companies the ability to reach tens, hundreds, or thousands of people in minutes with critical information during an emergency, far surpassing the timeliness or accuracy of more manual processes, such as phone trees. With redundant data sites, multiple carriers, constant monitoring, and backup power, the VoiceALERT OmniMessaging system is designed to operate without interruption, even when the business or regional communication infrastructure is damaged.
- Rapidly communicate with businesses and residents in specific locations.
- Utility and energy companies frequently need to communicate quickly with customers in a specific geographic area to issue service disruption warnings, maintenance notifications, public service announcements, and other messages. VoiceALERT’s OmniMessaging GIS Edition empowers utility and energy companies to communicate by sending geographically targeted notifications to businesses and residences in a designated area affected by maintenance, construction, or service interruptions.
- Reduce inbound customer service inquiries.
- When power outages, line breaks, and other service interruptions occur, irate customers inundate call centers with complaints and requests for additional information. Minimize customer support spikes with quick and efficient notifications that proactively alert customers to the scope, impact, and resolution of the situation.
- Increase customer outreach.
- Reach more customers by automating manual communication processes. One person, with just one call, can communicate with ten or tens of thousands of people anywhere, anytime, and on any device—including phone (land line, mobile, and satellite), fax, computer, PDA, and pager—using voice and text communications (such as email, SMS, and Instant Messenger). The VoiceALERT OmniMessaging system has many customer outreach applications, such as expediting collections by decreasing the time it takes to notify past-due accounts through automation of manual call processes.
- Improve field response times.
- By eliminating time-consuming and potentially erroneous manual processes, utility and energy companies speed up and greatly improve the effectiveness of communications. Advanced communication capabilities enable companies to quickly schedule work crews, notify affected customers of the situation, and coordinate teams in the field.
VoiceALERT for Utilities
Next steps >>
- Contact us for more information.
- Read our utilities/energy companies datasheet.
- Read about the VoiceALERT mass notification system.
- Learn more about VoiceALERT’s OmniMessaging GIS solution.
- View our interactive demo to experience how mass notification works.